--- title: 10 Must-Ask Questions When Comparing Cord Blood Banks date: 2022-03-23T03:00:00-04:00 author: Courtney Flickinger canonical_url: "https://www.americordblood.com/articles/top-questions-to-ask-your-cord-blood-bank" section: Articles --- ![An expectant father holding an ultrasound image of his baby.](https://assets.americordblood.com/transforms/blogs/74202/americord-dad-holding-ultrasound-image_dcd4b851eab0fdc82c7554dc6e8ca81c.png) [ BioBanking Services ](https://www.americordblood.com/articles/biobanking-services) 2 Min Read # 10 Must-Ask Questions When Comparing Cord Blood Banks Trying to decide on the best cord blood banking company for your growing family can feel like a daunting task. After all, you only have one chance to bank your baby’s life-saving stem cells – and that’s the day they are born. We understand the stress. That’s why we’ve crafted a list of 10 must-ask questions to ask every cord blood bank you are considering. The most important questions to ask when choosing a cord blood bank focus on accreditation, processing technology, and long-term financial stability. ## 10 Must-Ask Questions When Comparing Cord Blood Banks 1. What is the benchmark for cord blood storage? 2. Do you test the stem cells for viability before storing? 3. What happens if I fail to collect the recommended minimum [Total Nucleated Cells](https://parentsguidecordblood.org/en/faqs/what-are-tnc-mnc-cd34-and-cfu-and-why-should-i-care)? 4. What is your quality guarantee should the stem cells fail to engraft? 5. Do you use FDA approved anticoagulants in your collection kit? 6. Is your collection kit FDA [approved for c-sections](https://www.americordblood.com/c-sections-and-cord-blood-banking-what-you-need-to-know/) (sterilized both inside and outside)? 7. How long does it take for the kit to arrive at the lab? 8. Are there any additional processing fees upon withdrawal? 9. Do you offer monetary incentives to doctors to promote your services? 10. Is your lab [AABB Accredited](https://www.aabb.org/standards-accreditation/accreditation/accredited-facilities)? 11. *Bonus Question:* What is your Net Promoter Score and do you have customer reviews that you can share with me? 12. *Bonus Question:* Will you ever raise my monthly or annual payments? Compare Cord Blood Banks! **Product Quality:** In order to know what you are getting for your time and money, you should make sure to ask enough questions to understand their product quality. They should be able to clearly explain the differences between their [services/products](https://www.americordblood.com/should-i-bank-cord-blood-tissue-and-placenta-tissue/) and their differentiators. **Product Safety**: Ensuring the safety of both you and your cord blood or tissue is essential. How they process and store your child’s stem cells is critical. Poor-quality or corner-cutting processing and storage could result in ineligibility for future treatments for your child or family. **Hidden Fees:** No one likes to be tricked into additional fees. Make sure you are aware of the total package costs. If you are choosing an annual or over-time payment plan, be aware of annual rate increases. You could be paying significantly more over time! **Trust**: Another way to be tricked is in terms of a cord blood bank’s credibility and the way they work with doctors and customers. Don’t be afraid to ask for their Net Promoter Score or external links to customer reviews, like Google, Facebook, Better Business Bureau, or Consumer Affairs. ![Call to action guiding readers to download the Americord info guide to prepare for their family's healthy future.](https://assets.americordblood.com/transforms/blogs/183894/secure-healthy-future-info-guide-americord_be7aaffd48750bec4e355d7110544d3f.png) *The views, statements, and pricing expressed are deemed reliable as of the published date. Articles may not reflect current pricing, offerings, or recent innovations.* ### Cord Blood Banking Preserve your baby’s umbilical cord blood stem cells with CryoMaxx™ Processing and use in 80+ FDA-approved treatments and 100’s of clinical trials including autism, diabetes, childhood leukemia, sickle cell disease, and more. [ View Service ](https://www.americordblood.com/cord-blood) ### Be the First to Know Never miss the latest cord blood breakthrough, clinical trial, or stem cell education to keep your family healthy for life. 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[ Read More ](https://www.americordblood.com/articles/cord-blood-banking-comparison-cryocell-vs-americord) [ ![A scale with two houses and a dollar sign.](https://assets.americordblood.com/transforms/blogs/8600/comparison-cord-blood-banking-cost_41a4f2ed037c5ad51696884668d44cc6.png) ](https://www.americordblood.com/articles/americord-most-affordable-cord-blood-comparison-with-cbr-viacord) [### Cord Blood Banking Cost Comparison: CBR, Viacord, and Americord ](https://www.americordblood.com/articles/americord-most-affordable-cord-blood-comparison-with-cbr-viacord)See how Americord offers competitive pricing in comparison to competitors like CBR or Viacord, and learn more about the benefits we offer. [ Read More ](https://www.americordblood.com/articles/americord-most-affordable-cord-blood-comparison-with-cbr-viacord) [ ![A graphic containing Americord and Viacord logo.](https://assets.americordblood.com/transforms/blogs/8018/viacord-compare-cord-blood-bank-americord_41a4f2ed037c5ad51696884668d44cc6.png) ](https://www.americordblood.com/articles/viacord-vs-americord) [### ViaCord vs. Americord ](https://www.americordblood.com/articles/viacord-vs-americord)Let's compare ViaCord and Americord to determine which is the better private cord blood bank for your family. [ Read More ](https://www.americordblood.com/articles/viacord-vs-americord)